Christoph Finch
Frequently asked questions
Updated 2026-09-15
Clear answers about ordering, delivery, returns, product details and customer care.
How do I place an order?
Choose a product, review the selected option and measurements, add it to your bag and continue to checkout. An order is complete only after the payment step confirms it. If payment is temporarily unavailable, your bag remains saved in this browser.
What is the daily order cutoff?
Our order cutoff is 3:00pm Eastern Time, Monday through Friday. Orders completed after 3:00pm or on a weekend enter the next business day handling window.
When will my order arrive?
Standard US delivery is estimated at 2 to 9 calendar days, including 0 to 1 handling day and 2 to 8 days in transit. The checkout repeats the applicable estimate before payment.
How much does shipping cost?
Standard shipping to supported US addresses is free. Checkout lists products, discounts, shipping and tax separately so you can review the complete total before payment.
Where do you deliver?
Enter your delivery address at checkout to confirm that the destination is supported. Availability can vary by postal address and by product size.
Can I change or cancel an order?
Email support@christophfinch.com as soon as possible with your order reference. We will check whether handling or dispatch can still be stopped. Once an item has shipped, the return process may apply instead.
How do I track my order?
Use Track My Order with the email address and reference from your confirmation. A dispatch notice and carrier tracking appear when they are available. A label being created does not always mean the carrier has received the parcel.
What should I do if a parcel is delayed or missing?
Check the latest carrier scan, then contact support@christophfinch.com with your order reference if the estimate has passed or the delivery scan does not match what happened. We will investigate the shipment with the available carrier record.
What if my item arrives damaged, incomplete or incorrect?
Keep the item and packaging where practical and contact us with the order reference, a description of the issue and photographs if available. We will compare the delivery with the selected item and explain the available replacement, return or refund route.
How do returns work?
Start with the Returns and Refunds page and contact customer care before sending anything. The business correspondence address is not automatically a return warehouse. Use only the return instructions supplied for your approved request.
Who pays return postage?
The applicable return postage is explained during the return request. A damaged, defective or incorrect item is handled differently from an ordinary change of mind. Keep any carrier receipt and tracking until the request is complete.
How long does a refund take?
Refund processing and bank posting are separate stages. When a refund is approved, we send it to the original payment method and provide the available confirmation. Your bank or payment provider may need additional time to display it.
Can I exchange an item?
Contact customer care before arranging a replacement. An exchange depends on the replacement option being available and on agreement about any price difference. A product remaining visible online does not reserve it.
Where can I check product measurements?
Every product page lists the available measurements for the selected option. Compare them with the intended space and access route. Product dimensions do not establish parcel size, assembly service or installation.
What materials and finishes are shown?
The product page lists the supplier-supported material and finish information for the selected item. Natural materials and photographed color can vary slightly. We do not infer weather resistance, food safety or load capacity when the source does not state it.
What is included with each product?
Read the selected option and Product Details section. Pots, plants, tools, furniture and other styling objects are not included unless the listing expressly names them. Gallery scenes help show scale and use, but do not add contents to the order.
How should I care for a garden product?
Use the care information on the individual product page where it is available. For an unanswered question about exposure, cleaning, installation or seasonal storage, contact us before ordering rather than assuming from the scene photograph.
When is customer support available?
Customer support is available Monday through Friday, 8:00am to 5:00pm Eastern Time. We usually reply within one business day. Email support@christophfinch.com and include the product name or order reference.